IN-STOCK ITEMS

In-stock orders are shipped from New York via UPS or FedEx within seven (7) days unless otherwise stated on the product page. Please contact us before placing your order if you require expedited fulfillment or shipping.

Shipping charges for standard in-stock orders are calculated at checkout based on size, weight and delivery location. 

Art, large furniture and fragile items requiring special packaging, crating or freight services are quoted individually. Collection from the warehouse may also be arranged.

CUSTOM & MADE-TO-ORDER ITEMS

Custom and made-to-order pieces are produced in South Africa. Listed prices exclude international freight, U.S. customs duties, tariffs and import fees, and local delivery within the United States.

International freight is quoted separately for each order. Depending on the size, weight and volume of the order, we will quote air or ocean freight based on the most appropriate and cost-effective shipping method available at the time.

Applicable customs duties, tariffs and import fees are estimated based on the rates in effect at the time of quotation and may be adjusted to reflect the actual charges assessed at the time of import.

Estimated lead times include production and estimated international transit times and are subject to change. Freight schedules, customs processing and other circumstances outside our control may affect final delivery dates.

Please contact sales@kombi.nyc for a shipping estimate or further information.

DELIVERY

Unless otherwise specified, freight shipments are delivered curbside or to the first point of access. White-glove delivery can be arranged and quoted separately upon request.

Kombi does not ship outside the U.S. for orders placed online. International orders can be placed by contacting sales@kombi.nyc.

Sales tax is collected where required by applicable law.

In stock items are eligible for return within 14 days of receipt. To be eligible for a return, your item must be unused and in the same condition you received it, in the original packaging. Sale items or showroom floor samples are not eligible for return. 

Returns to: 

Kombi

46 White Lands Rd

Stone Ridge

NY 12484

Return your product only after emailing hello@kombi.nyc with your order number or purchase receipt and the reason for your return. Items sent back without an associated return request will not be accepted. You will be responsible for paying for your own shipping costs for returning your item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Full payment is required before confirmation of custom or made-to-order items. 

Custom and made-to-order items are not eligible for return. If not listed as ‘in stock’ it is advised before ordering to contact Kombi about availability, lead times and shipping. 

Orders may be canceled only within 24 hours of receipt of payment.  

Kombi ships with 3rd party companies and cannot be held liable for damages incurred after an item leaves our showroom or warehouse. Please inspect your order within 48 hrs of receipt. 

When receiving parcel deliveries from UPS or Fedex a signature on the carrier’s automated handheld confirms that the products are received in good condition. If merchandise is refused upon delivery for quality or damage issues please contact us immediately. 

For items received by freight delivery, It is the responsibility of the receiver to inspect all items before signing off on the bill of lading or allowing the driver to leave. If your order arrives damaged, please contact us and let us know immediately.

Claims for loss or damage during delivery must be filed with the shipper within 72 hours. We will endeavor to do everything we can to assist you in your insurance claim. 

Kombi will accept responsibility for damaged or defective items if it is determined to be a manufacturing issue.