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SHIPPING

In-stock orders are shipped from New York with UPS or Fedex within seven (7) days unless otherwise stated on the product page. Please contact us in advance of placing your order if you require expedited fulfillment and shipping. 


Shipping charges are calculated at checkout based on size, weight and ship-to location. 


Art, large furniture and fragile items requiring special packaging or crating are sent with freight services. These will be arranged and quoted individually at the time the order is placed. 


Custom or made-to-order items that are not in stock ship ocean freight from South Africa and the price reflects a landed price in the United States, excluding local delivery within the U.S. We endeavor to send out orders as soon as they are received from South Africa. 


Estimated lead times reflect the time taken for production and ocean freight and are subject to change. Orders can be expedited and air freighted however there is an additional cost for this. Please contact us at sales@kombi.nyc for further information. 


All freight shipments are delivered to the driveway or door. Please let us know if white glove delivery is required when placing your order and this can be arranged at an additional cost. 


Kombi does not ship outside the U.S for orders placed online. International orders can be placed by contacting us at sales@kombi.nyc. 


Sales tax is collected on all orders shipped to addresses in New York State. Residents in other states are responsible for complying with local state tax laws. 

ORDERS & RETURNS

In stock items are eligible for return within 14 days of receipt. To be eligible for a return, your item must be unused and in the same condition you received it, in the original packaging. 


Returns to: 


Kombi

46 White Lands Rd

Stone Ridge

NY 12484


Return your product only after emailing sales@kombi.nyc with your order number or purchase receipt and the reason for your return. Items sent back without an associated return request will not be accepted. You will be responsible for paying for your own shipping costs for returning your item.


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.


Full payment is required before confirmation of custom or made-to-order items. 


Custom and made-to-order items are not eligible for return. If not listed as ‘in stock’ it is advised before ordering to contact Kombi about availability, lead times and shipping. 


Orders may be canceled only within 24 hours of receipt of payment.  

RECEIPT OF PRODUCT

Kombi ships with 3rd party companies and cannot be held liable for damages incurred after an item leaves our showroom or warehouse. Please inspect your order within 48 hrs of receipt. 


When receiving parcel deliveries from UPS or Fedex a signature on the carrier’s automated handheld confirms that the products are received in good condition. If merchandise is refused upon delivery for quality or damage issues please contact us immediately. 


For items received by freight delivery, It is the responsibility of the receiver to inspect all items before signing off on the bill of lading or allowing the driver to leave. If your order arrives damaged, please contact us and let us know immediately.


Claims for loss or damage during delivery must be filed with the shipper within 72 hours. We will endeavor to do everything we can to assist you in your insurance claim. 


Kombi will accept responsibility for damaged or defective items if it is determined to be a manufacturing issue.

TRADE PROGRAM

Our trade program is available to accredited members of the trade (interior designers, art advisors, architects). Please contact us as sales@kombi.nyc with a copy of your resale certificate or business card to apply. On application, eligible trade discounts will be applied.

PRIVACY POLICY

This Privacy Policy describes how kombi.nyc (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. 

We use Shopify to power our online store. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopfy’s data storage, databases and You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, or if you violate our terms of service. 

Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. 

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

You can opt out of targeted advertising by visiting these links: Facebook - https://www.facebook.com/settings/?tab=ads ; Google - https://www.google.com/settings/ads/anonymous

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order.


If applicable and with your permission we may send you emails about our online store, new products and other updates.

Cookies

Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. 


We use the following cookies to optimize your experience on our Site and to provide our services: https://www.shopify.com/legal/cookies 


You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at fiona@kombi.nyc or by mail: Young South LLC, 46 White Lands Road, Stone Ridge NY 12484, United States